What is the difference between bsnl and mtnl

Maintenance of landline phones typically requires one technician for every phones. The staff numbers sharply declined in the past year after the union Department of Telecommunications announced a new voluntary retirement scheme VRS. The aim of the VRS plan was to significantly reduce wage costs for the two public sector companies, which have been loss-making for nearly a decade. For workers and unions, however, VRS has become a controversial bone of contention with the BSNL and MTNL management, triggering dozens of staff protests and hunger strikes against it across the country.

Workers allege that employees were indirectly pressurised into opting for voluntary retirement. For one, he alleged he did not receive his salary on time for the last three years of his job.

In the months since the VRS plan was implemented and the Covid lockdown came into force, Shirke, the section supervisor, claims there has been a surge in the number of applications from customers seeking to surrender their landlines. Mudras also claim to have observed a rise in customer complaints in the past nine months. Since he was responsible for addressing complaints by customers like Gupta, many old customers in central Mumbai had grown friendly with him and called him directly on his cell number when they had a complaint.

They continued to call even after he retired, he said. But staff shortage is not the only reason why the government telecom companies are floundering, say current and former employees. After 20 Indian soldiers were killed during a stand-off with the Chinese army in June, the central government barred public sector companies from striking any deals with Chinese companies. How is this fair? Jio lost over 11 million subscribers in the second quarter ended September at There has been no substantive progress in this matter until now, according to Purwar, but he said that the issue would likely to be decided on the mutual consensus between the two state-owned telecom service providers.

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