If a debt collection agency or a toll operator successfully takes you to court over unpaid tolls, the court judgment will be listed on your credit report. See our factsheet: Your Credit Report. If you have a complaint relating to the demands made by a toll operator for unpaid tolls or with the conduct of a toll operator, you should first contact the toll operator to ask them to review the amount that they claim you owe.
If you are still unsatisfied after the review, you can contact the Tolling Customer Ombudsman TCO on or at www. These are:. You should lodge your complaint with the TCO as soon as possible after receiving an unsatisfactory response from the toll operator.
Making a complaint to the TCO will not stop the tolling operator or debt collector from pursuing action against you, however the tolling operator may decide to delay pursuing action against you for unpaid tolls while the complaint is being investigated.
If legal action has already commenced, a complaint to the TCO will not stop the court action. The TCO, however, may be able to assist if there has been fault on the part of the toll operator that has led to the issuing of the infringement notice. Hot Tip! If you are unsatisfied with a response to their review, you will need to contact the NSW Ombudsman. The TCO aims to act fairly with regards to both the customer and the tolling operator, and will consider each parties obligation to comply with the terms and conditions of the tolling operator, including the obligation to pay for journeys where a toll road was used.
If you are not satisfied with the response from the TCO, you should seek legal advice about your right to commence legal proceedings against the tolling operator. Toggle navigation. Payments, tolls and fees. Tags and holders. Toll invoices. Managing my account. Using toll roads.
Go to help. Welcome to Linkt The easier, smarter way to pay tolls Australia-wide Select a location for payment options and info tailored to your travel needs. Help categories Buying a pass. Payments, tolls and fees. Tags and holders. Toll invoices. Managing my account.
Using toll roads. It will provide information about the options available to you at this stage. The enforcement agency may issue you with an enforcement notice. If the enforcement notice is not complied with, then there are a range of outcomes that might be imposed, including imposing licence restrictions or suspensions, seizing your property, deducting money from your wage or bank account or taking you to court.
In extreme cases, you may be jailed.
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